I have worked as a consumer loan and mortgage lender for 10 years and as a mortgage compliance regulator for an additional 10. I believe each opportunity should be approached with the service level expectation to help build a relationship and not with the attitude of a "one and done" transaction. I fully embrace the significance of exceptional customer service reviews with timely and accurate work. I also believe timely, honest and clear communication is the foundation to a strong service oriented business. 30 years of customer service passion.