Cell: (214) 971-0443 / E-Mail: [email protected] PROJECT MANAGEMENT PROFESSIONAL
Subject Matter Expert | Business Analyst | Implementation & Training | Solution Architect Dedicated and meticulous Project Management Professional with over 18 years’ experience in project management, IT consulting, software development/integration, vendor management, relationship management, training and development, and team leadership. Outstanding strategist distinguished for conducting all projects seamlessly, ensuring they are completed on-time and under-budget. Exceptional communicator with strong project management, training and development, and team leadership skills. AREAS OF EXPERTISE
_______________________________________ ? Project Management ? Operations Management
? Software Implementation ? Policies & Procedures
? National System Rollouts ? Process Improvement
? Vendor Management ? End User Documentation
? Relationship Management ? Training & Development Pavaso, Plano, TX – 05/2017 – Present Implementation & Training, Department Manager – 08/2017 – Present
Responsible for providing daily leadership for employees and ensuring pristine coordination for all business activities for new and existing clients. • Day to day management for the Implementation and Training Departments surrounding software roll out, account management and case management
• Daily efficiency improvements for all systems, services and functions related to client accounts
• Advises, consults, and makes recommendations to the executive management team on strategy, policy, and long-range planning
• Daily consulting with employees to ensure clients requirements, test plans, and end-user documentation expectations are on time and within budget.
• Generated meaningful reports and metrics on project & departmental status.
• Improved department efficiencies by converting current methodology to be in line with PMI’s standard. In turn, allowing the company to grow active accounts and the department from 1 associate to 7.